Healthy Chatter

Psychotherapy and Counseling Center

Your Rights & Support

Where healing begins with conversation.
At Healthy Chatter, you are at the center of your care. We are committed to protecting your rights and ensuring you receive compassionate, respectful, and high-quality mental health services. Learn about your rights, available support resources, and how to raise a concern if needed.
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Your Rights as a Person Served
 
🛡️ Dignity & Respect
Be treated with kindness, dignity, and respect at all times.
🗣️ A Voice in Your Care
Participate in decisions about your care and treatment goals.
🔒 Privacy & Confidentiality
Your personal information is protected under HIPAA.
📋 Informed Choice
Understand your care and make informed decisions.
📁 Access to Your Records
Request access to your records and corrections as allowed by law.
🛟 Safety
Receive care in a safe, supportive environment.
ℹ️ To Be Informed
Receive clear information about services, providers, and costs.
🌍 Accessibility & Inclusion
Receive accessible services and reasonable accommodations.
💬 To Be Heard
Voice concerns and receive a fair, timely response.
🛡️ Freedom from Retaliation
Raise concerns without fear of retaliation.

Crisis & Advocacy Resources


 
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In a Crisis? Get Help Right Away

  • Call: 988 — Suicide & Crisis Lifeline (call or text, 24/7)
  • Call: 911 — Emergency (if you or someone else is in immediate danger)
  • Call: 1-800-422-0009 — Maryland Crisis Hotline
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Outside review and advocacy. You may also contact an outside authority at any time, including:

  • Call: 1-877-402-8218—Maryland Office of Health Care Quality  (OHCQ) 
  • Call: 410-402-8600 —Maryland Behavioral Health Administration (BHA) 
  • Call:  Your insurance or  Medicaid manage care  organization.

How to Access Support

 

                         
  1. Speak With Our Team

Talk with your therapist or any member of our staff about questions, concerns, or support needs. We're here to listen and help.
             
 2. Access Community Resources

Our team can help connect you with housing, employment, food assistance, insurance guidance, Medicaid, legal aid, and other community services.
                                                     
 3. File a Concern or Grievance

You have the right to share concerns with any staff member or request to speak with our Clinical Director or Chief Operating Officer. Concerns may be submitted in person, by phone, or in writing. Raising a concern will never affect your care.

 


🛡️✔️You are protected. Filing a grievance or raising a concern will never affect your care, and there will be no retaliation of any kind for speaking up in good faith.
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